Shipping Policy

Shipping Methods & Times

Standard Shipping (Australia Post Regular)

  • Delivery time: 3-6 business days to major cities

  • Delivery time: 5-8 business days to regional areas

  • Cost: Calculated at checkout based on weight and destination

  • Tracking: Provided via SMS and email

Express Shipping (Australia Post Express)

  • Delivery time: 1-2 business days to major cities

  • Delivery time: 2-3 business days to regional areas

  • Cost: Calculated at checkout based on weight and destination

  • Tracking: Provided via SMS and email


Processing Time

Order Processing

  • 1-2 business days for order processing and packing

  • Orders placed before 2pm AEST (Monday-Friday) ship same day where possible

  • Weekend orders processed on the next business day

  • Public holiday delays may apply

Pre-order Items

  • Processing times vary for pre-order items

  • Estimated shipping dates displayed on product pages

  • Email notifications sent when items are ready to ship


Shipping Rates

Free Shipping

  • Free standard shipping on all orders over $100 (Australia wide)

  • Automatic discount applied at checkout

Calculated Shipping

  • Real-time rates calculated by Australia Post

  • Based on: Package weight, size, and delivery location

  • Displayed at checkout before payment

Delivery Information

Delivery Requirements

  • Signature required for Express Post deliveries

  • Safe drop available for Regular Post (at Australia Post discretion)

  • Delivery to address provided at checkout only

  • PO Box delivery available for all Australia Post services

Delivery Attempts

  • Australia Post delivery standards apply

  • Collection from post office required if delivery unsuccessful

  • Notification cards left for failed deliveries

  • Item return to sender after 10 business days if uncollected

Address Accuracy

  • Customer responsibility to provide correct delivery address

  • Additional charges apply for address correction or redirection

  • Contact us immediately if address correction needed


Tracking Your Order

Tracking Information

  • Tracking number provided via email and SMS

  • Track via Australia Post website or mobile app

  • Real-time updates on delivery progress

  • Delivery confirmation when package is delivered

Order Updates

  • Processing notification when order is packed

  • Dispatch notification when order ships

  • Delivery confirmation when order arrives

  • Contact us if tracking shows delays or issues

Shipping Locations

Domestic Shipping

  • Australia wide delivery via Australia Post

  • All states and territories including remote areas

  • Additional charges may apply for remote locations

  • Delivery times vary for remote destinations

International Shipping

  • Currently not available

  • Coming soon - join our mailing list for updates

  • Contact us for special international requests

Special Circumstances

Extreme Weather

  • Delivery delays possible during extreme weather events

  • Australia Post advisories will be communicated to customers

  • Safety of postal workers takes priority

Peak Periods

  • Extended processing times during sales periods

  • Additional 1-2 business days during Black Friday, Christmas period

  • Early ordering recommended for time-sensitive gifts

Remote Areas

  • Extended delivery times for remote postcodes

  • Additional charges may apply as determined by Australia Post

  • Contact us if unsure about your postcode classification

Damaged or Lost Packages

Damaged Items

  • Report within 48 hours of delivery

  • Photos required of damaged packaging and items

  • Full refund or replacement provided for damaged items

  • Return shipping covered by Laurels

Lost Packages

  • Australia Post investigation initiated for missing items

  • Replacement sent once investigation confirms loss

  • Full refund available if replacement not possible

  • Processing time: 10-15 business days for investigations

Contact Information

Shipping Inquiries

  • Email: info@laurelsbrand.com

  • Response time: Within 24 hours

  • Include order number for faster assistance

Australia Post Direct

  • Customer service: 13 76 78

  • Website: auspost.com.au

  • For tracking and delivery issues

Business Details:

  • Business Name: Laurels

  • ABN: 78328216349

  • Registered Address: 235 Flemington Rd, Franklin, ACT 2913

This shipping policy was last updated on 29/08/25. We reserve the right to update shipping rates and policies at any time. Customers will be notified of any changes that affect existing orders.