Returns & Exchanges

Returns & Exchange Policy

Our Promise

At Laurels, we want you to love your purchase. If for any reason you're not completely satisfied, we're here to help make it right.

Returns & Exchanges

30-Day Return Window

  • 30 days from the delivery date to initiate a return or exchange
  • Items must be unworn, unwashed, and in original condition
  • Original tags must be attached
  • Items must be returned in original packaging

What We Accept

  • Change of mind returns (customer pays return shipping)
  • Size exchanges (we'll cover return shipping for the first exchange)
  • Faulty or damaged items (we cover all shipping costs)

What We Don't Accept

  • Items that have been worn, washed, or altered
  • Items without original tags
  • Items damaged by misuse or normal wear
  • Intimate apparel for hygiene reasons (unless faulty)

How to Return

Step 1: Contact Us

  • Email us at info@laurelsbrand.com
  • Include your order number and reason for return
  • We'll send you a return authorisation and instructions

Step 2: Package Your Return

  • Use original packaging where possible
  • Include your return authorisation number
  • Ensure items are clean and tags attached

Step 3: Send It Back

  • Australia Post or courier of your choice
  • Tracking recommended (not required)
  • You're responsible for return shipping costs unless item is faulty



Refunds & Processing

Refund Timeline

  • 5-7 business days to process after we receive your return
  • An additional 2-3 business days for funds to appear in your account
  • Refunds processed to the original payment method

Exchange Process

  • Size exchanges are processed immediately upon receipt
  • Free return shipping on your first size exchange per order
  • New item ships same day we receive your return

Australian Consumer Rights

Your Statutory Rights

Under Australian Consumer Law, you have rights that cannot be excluded:

  • Right to refund or replacement if goods are faulty
  • Right to compensation for damages and losses
  • Major failures entitle you to choose a refund or a replacement

Our Guarantee

  • All Laurels products come with guarantees under the Australian Consumer Law
  • Faulty items will be refunded, repaired, or replaced at no cost
  • These rights apply in addition to our voluntary return policy

Consumer Protection

Our voluntary return policy does not limit your rights under the Australian Consumer Law. For major product issues, you may choose a refund or replacement. For minor issues, we will repair the goods or provide a replacement.

Warranty

Product Quality

  • All items are covered against manufacturing defects
  • 12-month warranty on construction and fabric quality
  • Normal wear and tear is not covered under warranty

Warranty Claims

  • Contact us with photos of the issue
  • We'll assess and provide repair, replacement, or refund
  • No cost to you for valid warranty claims

International Returns
Currently Available

  • Australia-wide returns accepted
  • International shipping available, but return shipping at customer cost
  • Contact us for international return authorisation

Contact Information

Get in Touch

  • Email: info@laurelsbrand.com
  • Response time: Within 24 hours
  • Phone: Available on request

Business Details

  • Business Name: Laurels
  • ABN: 78328216349
  • Address: 235 Flemington Rd, Franklin, ACT 2913


This policy was last updated on 29/08/25. We reserve the right to update this policy at any time. Any changes will be posted on our website.

Questions about returns? We're here to help - contact us anytime.